FAQS
Shipping
AFTER I SUBMIT MY ORDER, HOW LONG WILL IT TAKE FOR ME TO RECEIVE IT?
After you receive tracking information, some shipments arrive within 10-20 business days. After an order is placed, items will depart our warehouse in 2-5 business days, and you will receive tracking information for your order. Within the United States, we deliver certain products in 3-5 business days.
Until it clears relevant customs in your local nation, your tracking information may show the same status for 2-10 days. After clearing customs, your tracking information will be updated on a regular basis. If you have any additional tracking troubles beyond 10 days, please contact us at info@supremepawsupply.com.
WHAT CAN I DO IF MY ORDER HAS BEEN IN THE SAME STATUS FOR LONGER THAN 21 DAYS?
Since the start of COVID-19, there have been certain unavoidable delays. If your package's status has remained the same for a lengthy period of time, please contact us at info@supremepawsupply.com. Any packages that have problems with delivery will be repackaged and reshipped.
A third-party mail courier may not have confirmed delivery status for eligible parcels. If your product has been confirmed as delivered, we recommend contacting your local courier for more information on the delivery location.
IS THERE A STORE IN MY COUNTRY WHERE YOU SELL YOUR PRODUCTS?
Yes! We are currently located in the US. 2177 St. Georges Ave, Rahway, NJ, 07065. We hope we can beat your local store's prices and selection! Our top objective is to provide you with a shopping experience that is on par with or better than that of your local business. Please email us if you have any recommendations. We appreciate hearing from you!
TO WHICH COUNTRIES DO YOU DELIVER?
We currently ship all around the world. If there is a problem with delivery to your country, we will notify you right away and do everything we can to find a solution.
REFUNDS & EXCHANGES
DOES IT REALLY MATTER IF I TRAIN MY PET?
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IS IT OKAY FOR MY PET TO HAVE FREE RANGE OF MY HOME?
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IS ALL PET FOOD THE SAME?
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DOES IT REALLY MATTER IF I TRAIN MY PET?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.